Terms and Conditions
Man with Van Eastcote Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Eastcote provides removal, transport, man and van and related services within its service area. By making a booking, using our services or allowing us to commence any work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Eastcote, the provider of removal and man and van services.
1.2 "Customer" means the individual, business or organisation that books or uses the services of the Company.
1.3 "Services" means any removal, transport, collection, delivery, loading, unloading, packing, or related services provided by the Company.
1.4 "Service Area" means the geographical areas in which the Company operates, including Eastcote and surrounding locations as agreed at the time of booking.
1.5 "Goods" means any items, property or belongings transported, handled or stored by the Company in the course of providing the Services.
1.6 "Contract" means the agreement between the Customer and the Company for the supply of Services, comprising these Terms and Conditions and any written or verbal confirmation of booking issued by the Company.
2. Booking Process
2.1 Bookings can be made by the Customer through the Company’s designated booking channels. The Customer must provide accurate and complete information about the nature of the move, collection and delivery addresses, access details, property type, approximate volume or list of items, and any special requirements.
2.2 The Company will provide an estimate or quotation based on the information supplied by the Customer. This estimate may be given as a fixed price or on an hourly rate basis, as specified at the time of booking.
2.3 The Customer is responsible for ensuring that all information provided is correct. If the information later proves to be incomplete or inaccurate, the Company reserves the right to adjust the price, modify the Services, or in certain cases cancel the booking with reasonable notice.
2.4 A booking is only considered confirmed when the Company has accepted the booking and, where required, received any deposit or pre-payment stipulated at the time of booking. Until that point, dates and times remain subject to availability.
2.5 The Customer must inform the Company as soon as reasonably possible of any changes to the booking, including changes to addresses, dates, times, access conditions, or the volume and nature of the Goods. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability or the original price in such circumstances.
3. Services and Access
3.1 The Company will provide the Services with reasonable skill and care and in accordance with industry practice for removal and man and van operations within the United Kingdom.
3.2 Unless expressly agreed otherwise, the Services do not include disassembly or reassembly of furniture, disconnection or reconnection of appliances, or any work involving gas, plumbing or electrical installation.
3.3 The Customer is responsible for ensuring safe and adequate access to both collection and delivery addresses, including parking arrangements, permits where required, clear stairways and corridors, and sufficient space for loading and unloading.
3.4 Any delays or additional work caused by poor access, waiting time, restricted parking, or inaccurate information provided by the Customer may result in additional charges based on the Company’s prevailing rates.
3.5 The Company reserves the right to refuse to carry any items which, in its reasonable opinion, present a risk to health and safety, are illegal, or may cause damage to the vehicle, premises, or other goods.
4. Customer Responsibilities
4.1 The Customer must ensure that Goods are properly packed, secured and labelled before the start of the move, unless packing services have been specifically requested and agreed as part of the Contract.
4.2 The Customer is responsible for obtaining all necessary permissions, permits and authorisations for parking, access and the removal of Goods at both the collection and delivery locations.
4.3 The Customer must be present or represented by an authorised person at the agreed times to supervise the move, provide instructions, and confirm that the Services have been completed. Where no representative is present, the Company shall carry out the Services based on the agreed instructions and shall not be liable for any loss resulting from lack of supervision.
4.4 The Customer must not ask the Company’s staff to perform any unlawful activities or to carry items that are prohibited or not agreed in advance, including hazardous or prohibited waste.
5. Payments and Charges
5.1 Prices for the Services will be communicated to the Customer at the time of booking and confirmed in the booking confirmation. Prices may be on a fixed fee basis or on an hourly rate, including any minimum charges, travelling time or call-out fees as applicable.
5.2 Unless otherwise agreed, payment is due on completion of the Services on the move date. For certain bookings, such as larger removals or long-distance jobs, the Company may require a deposit or full pre-payment to secure the booking. This will be communicated clearly to the Customer at the time of booking.
5.3 Payment must be made by the methods accepted by the Company. The Company is not obliged to release Goods until full payment has been received and cleared where required.
5.4 If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing late payment.
5.5 Any additional charges arising from changes in the scope of work, delays caused by the Customer, additional waiting time, parking fees, tolls, or congestion charges are payable by the Customer and may be added to the final invoice.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company through its usual contact channels.
6.2 Where a booking is cancelled by the Customer more than a reasonable notice period before the scheduled start time, any deposit paid may be refunded at the Company’s discretion, subject to deduction of any non-recoverable costs incurred.
6.3 For cancellations made within a shorter notice period before the scheduled start time, the Company reserves the right to retain all or part of any deposit and may charge a cancellation fee to cover lost bookings, staff costs and other related expenses.
6.4 If the Customer fails to be present at the agreed time and location, or the Company is unable to commence the Services due to lack of access, the Company may treat this as a cancellation by the Customer and charge an appropriate fee.
6.5 The Company may cancel a booking in exceptional circumstances, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or where the Customer has provided incorrect or incomplete information. In such cases the Company will endeavour to provide as much notice as possible and offer an alternative date or a refund of any pre-payments received for Services not provided.
7. Exclusions and Prohibited Items
7.1 Unless specifically agreed in writing, the Company will not carry any of the following items:
a. Hazardous, flammable or explosive materials including gas cylinders, fuel, chemicals, paints and solvents.
b. Illegal items or substances.
c. Perishable or frozen foods and any items requiring temperature-controlled transport.
d. Livestock, pets or other animals.
e. High-value items such as cash, jewellery, precious metals, important documents or collectibles, which the Customer is advised to transport personally.
7.2 If any prohibited items are transported without the Company’s knowledge, the Company shall not be liable for any loss, damage or delay arising from such items and the Customer shall indemnify the Company for any resulting claims, fines or losses.
8. Liability for Loss or Damage
8.1 The Company will take reasonable care to protect the Customer’s Goods and property while providing the Services. However, the Company’s liability is subject to the limitations and exclusions in this clause.
8.2 The Company shall not be liable for loss or damage to Goods unless it is proved that such loss or damage was caused by the Company’s negligence or breach of contract.
8.3 The Company’s liability for loss or damage to Goods, where established, shall not exceed a reasonable valuation of the Goods affected, subject to any applicable per-item or per-load limits set out or referred to in the booking confirmation or insurance terms in force at the time of the move.
8.4 The Company shall not be liable for:
a. Normal wear and tear, minor marks or scratches occurring in the course of handling and transport.
b. Damage to items that are inadequately packed by the Customer or by someone other than the Company.
c. Damage to furniture or items that are already defective, unstable or in poor condition.
d. Loss or damage to items of special value, fragile items, glass, electronics, or items not disclosed to the Company prior to the move.
e. Loss or damage arising from war, terrorism, natural disasters, severe weather, or other events beyond the Company’s reasonable control.
8.5 The Customer must notify the Company in writing of any loss or damage as soon as reasonably possible and, in any event, within a reasonable period after completion of the Services. The Customer must provide evidence and allow the Company a reasonable opportunity to inspect the items and investigate the claim.
8.6 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of use, even if such loss was foreseeable.
9. Waste, Disposal and Environmental Regulations
9.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Customer agrees not to request or permit the Company to dispose of waste illegally.
9.2 Where the Services include removal and disposal of unwanted items, the Company will do so only in accordance with relevant laws and at authorised facilities. Additional charges may apply for waste transfer, recycling, and disposal, which will be communicated to the Customer in advance where possible.
9.3 The Customer must disclose the nature of items to be disposed of or taken to recycling, including any potentially hazardous or restricted materials. The Company reserves the right to refuse to remove or transport any waste that is prohibited, hazardous or not appropriately packaged.
9.4 The Customer is responsible for any penalties, fees or costs arising from false declarations or non-compliance with waste regulations that result from information provided or omitted by the Customer.
10. Insurance
10.1 The Company maintains appropriate insurance cover in relation to its operations, as required by law and in line with industry standards.
10.2 The Customer is strongly advised to check the adequacy of any existing household or business insurance and, if necessary, arrange additional cover for Goods during transit, particularly where items are of high value or special sensitivity.
11. Delays and Events Beyond Control
11.1 The Company will use reasonable efforts to adhere to agreed dates and times, but all arrival and completion times are estimates and may be affected by traffic, road conditions, weather, or other factors beyond the Company’s direct control.
11.2 The Company shall not be liable for delays, missed appointments or failure to perform the Services where such failure is due to events beyond its reasonable control, including but not limited to accidents, breakdowns, severe weather, road closures, industrial disputes, or acts of third parties.
11.3 If an event beyond the Company’s control prevents or significantly hinders performance of the Services, the Company will notify the Customer as soon as reasonably possible and will seek to agree a suitable alternative date or solution.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
12.2 The Company will investigate all complaints raised in good faith and aim to respond within a reasonable timeframe, seeking a fair resolution where the Company is found to be at fault.
13. Privacy and Data Protection
13.1 The Company will handle personal information provided by the Customer in accordance with applicable data protection laws in the United Kingdom.
13.2 The Company will use the Customer’s details only for the purposes of managing bookings, providing the Services, processing payments, and communicating about services and updates, unless otherwise required by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
15.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Contract for those Services.
