Man With Van Eastcote Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Eastcote provides moving, loading, unloading, collection, transport, and related removal services for domestic and commercial customers. By requesting a quotation, making a booking, or allowing our team to begin work, the customer agrees to these terms. These conditions are designed to create a fair, transparent service arrangement and to clarify the responsibilities of both parties before, during, and after a job. For the avoidance of doubt, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer placing the booking.

Our services may include transportation of furniture, appliances, boxed items, general household contents, office materials, and other lawful goods that can safely be handled within the agreed scope of work. Unless expressly agreed in writing, we do not provide specialist packing, dismantling, storage, hoisting, or prohibited-item handling. The customer remains responsible for ensuring that the goods presented for transport are suitable, lawful, and ready to be moved in line with the agreed service.

These Terms and Conditions apply to all bookings made with Man With Van Eastcote, whether arranged by phone, email, online form, messaging service, or any other approved method. Where a written quotation or service note contains specific terms that differ from these general terms, the written quotation will take priority for that booking only, provided it has been confirmed by both parties.

1. Booking Process

A booking is not confirmed until we have accepted the request and, where required, received any deposit, booking fee, or written confirmation. A quotation is based on the information supplied at the time of enquiry, including item list, access conditions, floor levels, parking arrangements, distance, and any additional labour requirements. If the actual job differs from the original description, we reserve the right to revise the quotation before or during the service.

The customer must provide accurate and complete information when making a booking. This includes details of large or fragile items, restricted access, stairs, lifts, long carries, waiting time, and any items requiring special handling. Failure to disclose relevant information may result in delays, extra charges, changes to the service plan, or refusal to carry out part of the job where safety or practicality is affected.

We may ask for photographs, an item list, or further clarification to help assess the work properly. The customer is responsible for ensuring that parking, loading access, permits, and building rules are arranged in advance where applicable. Any time lost because access is unavailable, unsafe, or incorrectly prepared may be charged as waiting time or additional labour.

2. Service Scope and Customer Duties

The agreed service will normally cover loading, transportation, and unloading of the items specifically listed or reasonably understood to form part of the booking. Unless agreed otherwise, our team is not responsible for boxing loose items, separating mixed contents, disconnecting appliances, removing fixed fixtures, or carrying out building works. The customer must ensure items are empty, defrosted, disconnected, and ready for movement where this is appropriate and lawful.

It is the customer’s responsibility to be present, or to appoint an authorised representative, at both collection and delivery points where required. The representative must be able to confirm the items to be moved, accept decisions about access or placement, and sign any relevant paperwork if requested. If no one is available to provide instructions, we may place items in a safe temporary position or return them to storage on a short-term basis at the customer’s risk and cost.

We reserve the right to refuse any item that appears unsafe to move, incorrectly packed, contaminated, damaged beyond safe handling, or likely to cause injury, property damage, or legal issues. Items that are excessively heavy, unstable, unsanitary, or not suitable for standard transport may require a revised plan or specialist support. The service is provided on the understanding that all reasonable precautions will be taken, but it remains a shared responsibility between the parties to ensure the job can be completed safely.

3. Prices and Payments

Charges may be based on an hourly rate, fixed price, minimum charge, mileage, waiting time, additional labour, or a combination of these methods, depending on the booking. Any estimate provided before the job begins is based on the information available and may change if circumstances differ from those described. Extra charges may apply for congestion, difficult access, stairs, heavy items, failed access, parking delays, or additional stops not included in the original agreement.

Unless otherwise stated, payment is due on the day of service and must be made in cleared funds using the agreed payment method. We may require a deposit or upfront booking fee to secure the slot, and this may be non-refundable except where required by law or where we cancel the service. If payment is not made when due, we may withhold completion of the service, retain goods where lawful, or pursue recovery of outstanding sums, including reasonable collection costs and late payment charges where permitted.

Quotes do not include unforeseen costs arising from inaccurate information, poor access, traffic disruption, extra waiting, or customer-requested changes made on the day. If the scope of work increases, the customer will be informed where practicable and asked to approve any revised amount before the additional work continues. A revised price may also apply if the load is significantly larger or more time-consuming than described.

4. Cancellations, Changes, and Delays

The customer may request to cancel or rearrange a booking, but notice should be given as early as possible. If a cancellation is made within a short period before the scheduled time, a cancellation fee may apply to reflect reserved time, fuel costs, staffing commitments, or preparation already undertaken. Any deposit paid may be retained in full or in part depending on the notice period and the amount of work already completed.

We may cancel or reschedule a booking if weather conditions, traffic disruption, vehicle breakdown, unsafe access, staff illness, or other circumstances beyond our reasonable control prevent us from completing the service safely or on time. In such cases, we will aim to offer an alternative time or a refund of any prepaid amount for the undelivered portion of the service, unless the delay or cancellation was caused by customer conduct or inaccurate information.

If the customer is late, unavailable, or unable to provide access at the agreed time, we may charge waiting time or treat the booking as a failed attendance after a reasonable period. If work cannot begin or continue because of missing keys, closed premises, no parking, incorrect instructions, or other access problems, additional charges may apply. We are not liable for losses caused by delays that are outside our control or caused by the customer’s failure to prepare properly.

5. Liability and Property Care

We will take reasonable care when handling your items and when working in or around your property. However, liability is limited to losses directly caused by our proven negligence and only to the extent permitted by law. We are not responsible for pre-existing damage, structural weakness, hidden defects, or damage that arises because an item was unsuitable for transport, inadequately packed, or moved contrary to advice given by our team.

The customer is responsible for ensuring that valuables, fragile objects, passports, jewellery, cash, confidential records, and other high-value or irreplaceable items are properly declared and, where appropriate, carried personally. Unless expressly agreed, we do not accept responsibility for items of exceptional value or for indirect losses such as missed appointments, business interruption, loss of earnings, loss of opportunity, or emotional distress. Any claim for damage must be reported as soon as reasonably possible, with supporting evidence and an explanation of the circumstances.

Where damage is proven to have been caused by our negligence, our liability will normally be limited to the reasonable cost of repair or replacement of the affected item, taking into account age, condition, and depreciation. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. The customer must take reasonable steps to protect floors, walls, doors, and fixtures where a risk has been identified, and must inform us of any vulnerable surfaces or special precautions in advance.

6. Waste, Disposal, and Legal Compliance

Waste removal or disposal may only be carried out where it has been clearly agreed in advance and where the materials are lawful to collect and transport. The customer must not ask us to remove controlled waste, hazardous substances, clinical waste, asbestos, chemicals, oils, batteries, paint, gas cylinders, or any other prohibited items unless we have expressly confirmed that we are licensed and able to handle them. Where items are classed as waste, the customer must ensure they are correctly described, separated, and presented in a lawful manner.

All waste-related services must comply with applicable UK waste regulations, including duties relating to lawful transfer, disposal, traceability, and environmental protection. The customer is responsible for the accuracy of any description provided for waste materials, and we may refuse to transport anything that is improperly described, unsafe, or suspected to be illegal to carry. If a booking involves disposal, the customer may be asked to confirm ownership, origin, and type of waste before collection takes place.

We may issue a waste transfer note, receipt, or other record where required. If the customer asks us to dispose of items, they agree that the items are genuinely unwanted and that no third-party rights are being infringed. Items left for disposal become waste only when the service is expressly agreed as such. If prohibited materials are discovered after collection has started, we may stop work, return the items, or contact the appropriate authority where required by law. Any costs arising from incorrect waste declarations or unlawful materials may be charged to the customer.

7. Insurance, Force Majeure, and General Conditions

We maintain cover appropriate to the nature of our work, but insurance does not extend to loss or damage caused by the customer’s negligence, insecure packing, concealed defects, or unlawful instructions. The customer should arrange separate cover where they consider the value or sensitivity of their goods requires broader protection. If an event beyond our reasonable control prevents or delays performance, including severe weather, road closures, strikes, public restrictions, fire, flood, or equipment failure, we will not be in breach for the affected period.

We may subcontract or assign part of the work to suitably qualified persons where necessary to complete the booking efficiently and safely. This will not reduce our obligations under these terms. If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right shall operate as a waiver of that right. These terms represent the full agreement for the service unless varied in writing and accepted by both parties.

8. Governing Law

These Terms and Conditions and any dispute arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute, unless the law requires otherwise. By placing a booking with Man With Van Eastcote, the customer confirms that they have read, understood, and agreed to these terms and will cooperate in good faith to help the service proceed safely, lawfully, and efficiently.